2 Months for a Return and still no resolution

I really didn't want to post a complaint as service from Kalahari has always been good, but I am at wits end.<br> <br> I booked a return 3 Dec 2014, item was only collected 15 Jan 2015. Couriers claimed they attempted collection which is a load of ****. Unless they went to wrong offices. <br> <br> Anyhow, phone was collected in January this year and I was only contacted 3 weeks later to ask what the problem was. <br> <br> I have since then made probably 10 - 15 Calls to check on progress of return and every time I have to explain the same story to a different agent and every time that don't have a clue where the item is. I am told every time they will investigate and contact me and every time its the same story with no resolution.