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Hello farrahdiba,

Thanks so much for your feedback.

So sorry for the inconvenience caused with your order.

We see you used the first reference number generated for your payment and not the last reference number.

The system was therefore not able to automatically allocate your payment to the order.

We've sent your proof of payment to our finance team and will call you soonest with an update.

Your order was unfortunately cancelled due to the payment not being able to allocate automatically by a certain time, however once the payment has been placed against the order the credit will reflect on your profile.

At this stage you are welcome to place a new order, redeeming the credit or request a refund online for the amount to be issued back to your account.

We really sorry we were not able to assist you previously.

Thank you for your continued support and for your patience.

Shout should you need any further assistance or information.

Trust you'll have an amazing day further!

Kind regards,
The kalahari.com Team