Shameful service

Good day

I thought I wouldn’t complain but my heart just bleed after today

Today I went to Kalafong hospital, which I went yesterday but I was told to turn back cause the clinc that referred me to them didn’t call them to make me a booking, “appointment” was made for 7am 2019/03/06 which I made means to make it at that time. I got Kalafong waited for helping desk ladies to arrive which was around 8:00/8:30 if not later, when I arrived there was a que already of ladies waiting to be assisted with being issued they’re files, every one who has a file in the hospital gets assisted first and the people who came after me because I was suppose to be given a new file cause it’s my first time In the maternity section. Since I’ve been there since 7 i finally get called at around 11:00/11:30 estimated I was sitting for so long I lost track of time. The front desk ladies treated us like we are some street kids that are just Nuisance. Now since I don’t know the hospital just like a human being I go ask the nurses in the other room what isit that I need to do next, now I have my file which que must I follow cause now there’s three que, one for sonar, one for first time visit, and one for follow up. In the next room I get there I greet the Nurses politely as possible, Hi Nurse I just wanted to know I just got my file from the help desk where do I go? I ask, i was at the other ques (sonar) is that the right place?

Her response, you are too forward, I looked at her confused. Where do you come from? She asks

I was at help desk getting my file. I answered

She then takes my file goes through it gives it back to while looking at someone else whom she was talking too. I take the file and waited there patiently and silently waiting for her to turn back and direct me to the right que. she then answers

You pass room 1234 then right, pee there I’m coming. Now all this was said so fast that I asked her to please repeat what she said, she repeats but still I got nothing, I walked away like I knew what she said, then asked other patients the nurses says I must pass room 1234 and I must pee, and they kindly instructed what I actually needed to do. Despite the dirty bathroom where there staff bathroom has a tissue and the patients bathroom has none asking myself how clean and hygiene is the cup I’m about to pee I let everything slide cause I’m thinking I’m close to finishing I’m going home soon. Not a chance I wait In the toilet so the urine sample could be take a good 5/10min wait finally somebody comes now that’s done, I go back to the nurse and ask where do I que now and another nurse directed me to first visit que, luckily that one was moving fast. I get to see the doctor around 2 or so then he refers me to the sonar department that was another not waiting que yet so little people ask myself how long does it take to do a sonar scan, 3:15 was my turn only to get in there and for a doctor to ask me “Are you pregnant” I look at him confused, I’m like why would I be wasting your time and my time to come sit a long ques if I could be doing something else with my life( said all that In my head though) waited an hour or so for a doctor to tell me something I already know “Your 10weeks pregnant” whips his hands with a tissue to remove the gel then throws the same single tissue at me to whip myself. I then went back and to my doctor which I asked him to transfer me to another hospital because it can’t handle be serviced by people who feel like they doing me a favor to assist me.

No smile, no heart and no care put into there work and they are assisting pregnant woman and sensitive women for a matter affect. From today on words I will not be stepping foot in a public hospital KALAFONG hospital has shown me that government hospitals are uncalled for. They have the best doctors but problem starts with the nurses who push you around like you nothing. I understand it’s a public hospital and probably nothing will change. But some of us are raised with manners, respect and integrity if they don’t love their jobs please unemployment is high in SA they must resign and give people who will appreciate the job. I’m hurt and ashamed of how I was treated I expect more from people who work with patients, clients and customers.