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HJ
Hannelie J

1 reviews | Active since Nov 2017

19 Oct 2018, 09:03

***Fancy - A *****?

I ordered a pair of shoes on the 10/08/2018 for myself en a pair for husband on the 11/08/2018. (At R579 per pair) Since then I have had to send them e-mail to find out where my order is. They answer the mail and have even claimed the shoes are in the mail but up to date I have not received the shoes. On the 11 Oct I enquired again, and they advised that I will get my money back. That did not happen either. They make no effort to contact me out of there own but will only respond to my complains in e-mail and SMS (but only when I contact them first). I am really in support of Afrikaans business/South African business but really. Waiting for shoes for almost 3 months and the company make no pro-active effort to contact me and advise regarding the state of the order is where I have to draw the line.

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HJ
Hannelie J's update19 Oct 2018, 10:30
Reviewer Update
The company refunded me, but claims that (1) I asked for a refund, where in fact after multiple enquiries (regarding the shoes) they. sent me a mail, stating that I will be refunded. (At no point did I ever request a refund, it will offered due to non delivery. (2) they also claim that I contacted them on the 17th to request they continue with the delivery. Nope, the last contact I have with them was when I was TOLD that I will be refunded. I am very disappointed in the treatment I received. So much to supporting SA companies.