Worst service on cancellation of booking

I made a booking paid more than 50 percent of the booking to confirm the booking. When i called a 32 days before my arrival date to enquire about my cancellation the only person alma fleischmann that worked with the bookings had already left. I then 27 days before my arrival cancelled my booking in writing as i only had acces to my confirmation then. It took alma a further 6 days to respond to my email as she was not in the office till then just to inform me i must read what their cancelation policy is. I then asked to change my booking and move my deposit they said that would not be possible either. What kind of resort does not listen to their people .