KAIA MANZIE: POOR MANAGEMENT AND BAD SERVICE

<p>This was by far the most unpleasant stay I have had at a resort. We stayed for one night as we had a wedding to attend in Bronkhorstspruit, and the purpose of our stay was very simple and undemanding - a bed and a shower. We arrived to check in and get the key and my fiancé asked twice if there was water as we are aware of the restrictions in the area. We were assured by staff that the water was working. We returned late that night from the wedding and did not shower, only brushed our teeth with what we thought was the cold tap (anyone who understands even a little bit about how geysers work will know that it takes a while for water to heat up). On waking up in the morning to have a shower, we discovered that there was no water in the shower and the tap which we had used the previous evening was the only water in the whole unit and when used for slightly longer, turned out to be boiling hot. We were under time constraints so got dressed, after brushing our teeth with hot water, and went to reception to explain the situation and request remuneration (not the full amount, but at least something as the service which was promised was not delivered). We were told that the owner was in Mozambique and we should email him. This we did and we're met with a highly unprofessional response saying that we should have told staff about the water. Well, we did not wish to run around the resort in pyjamas early in the morning, to be moved to another room to shower.. the whole point of staying at a resort is convenience and a pleasant time, which this was not at all. In essence, the owner blamed us for not running around after his staff to have a shower. I find this ridiculous. It was also said to us that children had 'played a prank' on us and it was not his fault. In response to this - unfortunately, it was not our fault either and it is not our resort nor our job to ensure that clients are happy, that is the owners job and responsibility. All in all, the service that was advertised was not delivered, and the owners response to our complaint was accusatory and unhelpful. I do advise not to support this resort if you are looking for a hassle free stay.</p>