Worst Service!

This is by far the worst service level!

I have been struggling since the 19th to get a response out of the GAP cover team as well as the escalations department! To this day, not one person has had the necessary respect to contact me.

I have called, numerous times, I have sent e-mail upon e-mail, I have filled in forms and provided everything I can.

The escalation agent doesn't even have the decency to call me back, after I have left 4 messages to be called back.

This service is pathetic.