AL
Andiswa L
1 reviews | Active since Oct 2015
14 Sept 2023, 14:28
WORST SERVICE , do not recommend!!!!
DISSAPOINTMENT!!! I have Gap cover with you guys , since 01 August 2022. My very first claim has not been paid however premiums have BEEN PAID every Month. I submitted a claims in MAY 2023 and to this day i have been given run around by *********** staff!!!. Over and above that I have sent an email to the escalations team ( which I don't think exist) NO ONE HAS BOTHERED TO CALL ME WITH AN UPDATE , Kanti how long does Sanlam GAP cover take to resolve claim queries ???? I WANT MY MONEY IMMEDIATELY.
Helpful (0)
Replies (6)0
Replies (6)
Kaelo's replyOfficial
14 Sept 2023, 14:38Hi Andiswa Lu***a,
We are very sorry to hear about your experience with us. Please be informed that our team has been alerted of the issue and they will contact you as soon as possible.
The Kaelo Team
We are very sorry to hear about your experience with us. Please be informed that our team has been alerted of the issue and they will contact you as soon as possible.
The Kaelo Team
Kaelo's reply14 Sept 2023, 14:38
Official
Hi Andiswa Lu***a,
We are very sorry to hear about your experience with us. Please be informed that our team has been alerted of the issue and they will contact you as soon as possible.
The Kaelo Team
We are very sorry to hear about your experience with us. Please be informed that our team has been alerted of the issue and they will contact you as soon as possible.
The Kaelo Team
AL
Andiswa L's updateReviewer Update
19 Sept 2023, 09:18Can someone please contact me , as information being requested , I have provided on numerous occasions. I want to discuss the dental claim specifically, all others we can solve later.
AL
Andiswa L's update19 Sept 2023, 09:18
Reviewer Update
Can someone please contact me , as information being requested , I have provided on numerous occasions. I want to discuss the dental claim specifically, all others we can solve later.
Kaelo's replyOfficial
19 Sept 2023, 15:26Good day Andiswa,
We have requested that our team contact you. Kindly let us know once you have been assisted.
The Kaelo Team
We have requested that our team contact you. Kindly let us know once you have been assisted.
The Kaelo Team
Kaelo's reply19 Sept 2023, 15:26
Official
Good day Andiswa,
We have requested that our team contact you. Kindly let us know once you have been assisted.
The Kaelo Team
We have requested that our team contact you. Kindly let us know once you have been assisted.
The Kaelo Team
AL
Andiswa L's updateReviewer Update
28 Sept 2023, 16:05So a week later still no response from the kaelo team , pathetic
AL
Andiswa L's update28 Sept 2023, 16:05
Reviewer Update
So a week later still no response from the kaelo team , pathetic
Kaelo's replyOfficial
29 Sept 2023, 08:51Dear Andiswa,
We are so sorry to hear about your expereince.
Our Team will reach out to you asap to ensure all concerns raised are addresses.
Kind Regards,
We are so sorry to hear about your expereince.
Our Team will reach out to you asap to ensure all concerns raised are addresses.
Kind Regards,
Kaelo's reply29 Sept 2023, 08:51
Official
Dear Andiswa,
We are so sorry to hear about your expereince.
Our Team will reach out to you asap to ensure all concerns raised are addresses.
Kind Regards,
We are so sorry to hear about your expereince.
Our Team will reach out to you asap to ensure all concerns raised are addresses.
Kind Regards,
AL
Andiswa L's updateReviewer Update
04 Oct 2023, 13:15So again I was promised a callback by zweli for yesterday and that has not yet happened , clearly Kaelo is uninterested in resolving this issue. So my next option is the ombudsman. Can kaelo send me an email confirming they are not able to resolve my issue . So the financial ombudsman can take over.
AL
Andiswa L's update04 Oct 2023, 13:15
Reviewer Update
So again I was promised a callback by zweli for yesterday and that has not yet happened , clearly Kaelo is uninterested in resolving this issue. So my next option is the ombudsman. Can kaelo send me an email confirming they are not able to resolve my issue . So the financial ombudsman can take over.