WORST HEALTH INSURANCE EVER!

I submitted a claim on the 15th of September 2022, to date I have had no one reach out to me regarding this claim. I had to get in touch with them but I am the one paying for the services for months.

I went to hospital on the 14th of September 2022 and had to pay out of pocket for this, I then put in a claim as policy states and waited for weeks with no word. I finally got through to someone in the claims department and am still waiting for them to get back to me regarding my claim refund.

This is not the first incident with them, they are so rude, interrupt you while you speak and keep asking you the same questions when you have already clarified. They do not get back to you when they should or at all.

The previous incident was with the virtual doctor and department, where they failed to understand my issue and kept taking me in circles, they do not know how to do their jobs, I was waiting for a doctors note and they just did not bother to send it. I kept following up about this and no one responded, not even to my calls.

This actually caused me to lose my job because I could not present a doctors note for that specific date. I am pursuing a court case as well.

They take your money and time for a joke, they do not care that you pay for services, because why should they? It is a favour they are doing us, right?

I want my money that I am entitled to and I will pursue the case in court for the unprofessional conduct, stress and financial loss they have caused me. I have struggled for months to get a job after losing my previous one and this is due to Kaelo.