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Puleng M
1 reviews | Active since Jan 2023
31 Jan 2023, 09:57
Worst gap cover and administrative processes
The worst cover ever! I made a claim on 22nd December. I submitted all the required outstanding documents and received an email saying my claim is being processed. Every week in January when I call, the agents tell me different things about different/additional documents required. I’m the one calling and I’m not receiving any e-mail communication. And every week you keep extending the deadline because you act as if it’s a new claim. Now I have to wait for two months just to be paid. What sort of business are you running?
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Kaelo's replyOfficial
31 Jan 2023, 10:02 Hi Puleng M,
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Office Team contacts you as soon as possible.
Yours sincerely, Kaelo
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Office Team contacts you as soon as possible.
Yours sincerely, Kaelo
Kaelo's reply31 Jan 2023, 10:02
Official
Hi Puleng M,
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Office Team contacts you as soon as possible.
Yours sincerely, Kaelo
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Office Team contacts you as soon as possible.
Yours sincerely, Kaelo