Worst Experience and BAD Customer Service

WORST EXPERIENCE EVER !!! What I dont understand is how can a consultant tel me on friday 22/08/2025 that the claim is in the Managers Que for approval, and then today when I phoned the said to me that the claim has been sent to Medclaim Asisst which was already sent on the 19/08/2025 and they spoke to the doctor, but today 25/08/2025 they said to me that the claim came back from medclaim Asisst and is now in managers que for approval. But the claim was FRIDAY 22/08/2025 already in the Managers Que for approval how can it be in the que for approval and then be removed and sent back to medclaim assist and then go back to the managers que for approval.

I DONT UNDERSTAND ?????

I dont even know why I am sending this email because know one will come back to me !!!

This is the worst customer service I have ever received and I pay for my policy every month !