WORST customer service! Still no response after 2 months. I want to cancel!

I submitted a claim on the 31/07/2019 it is now 25/09/2019 and I have still not received any response. The first time I phoned in I was told that my claim slipped through the cracks and has not been processed. 2 weeks later I was told that they would phone me back. A month later I was told that an email will be sent to me. I am still waiting. The customer service is is appalling. I would never recommend them to anyone looking for Gap cover EVER!!