WHO IS TO BLAME ?

I RESERVE ALL MY WRIGHTS IN ITS ENTIRETY INFORTUNATLEY I took out a health insurance with Dischem Health Insurance Jessica Baites the Manager at Dischem Health Insurance is aware of every frustration and lack of service I have encountered, so much so that I was given her cell number and was advised by her, that should I encounter any more difficulties to contact her . Was it to just keep my business ???? Now that Dischem Kaelo and Centrique have my business , why should there be any service commitment ???? How easy is it now to divert me to the Kaelo call center each time, which results in the same outcome. NONE COMMITTAL ! I have had to lay out extra money 4 times now to see doctors out the Prime Cure Netowork due to no care , help or commitment from this company to obtain numbers from their "App:" which is clearly not functional.This issue has been going on far to long. Jessica I believe then escalates the issue to Demi Jones who refers me back to the the "App" !!! Surely if a client is constantly having issues, then surely there should be some due diligence from the companies involved to assist the client. If I do not receive any assistance in the next 12mhours I will ask for compensation on the 4 doctors I had to pay which were out the Prime Cure Network and I will insist on receiving all my contributions back