When I wanted to do my claim , I was advised that they only accept the online version , at that point of time I couldn't do it due to not having the equipment to do the online procedure

When I wanted to do my claim , I was advised that they only accept the online version , at that point of time I couldn't do it due to not having the equipment to do the online procedure . After consulting my medical consultant , also experience problems with the online procedure , everything was adventully done manually ! Not everybody has the facility to do that process online .