Western Gap cover worst service provider ever

Submitted a claim through to western gap cover on the 1 March 2025. To date the claim has not been paid and they keep asking me to submit documentation. I have further sent them my medical aid statement showing a total shortfall or R5300 and I was told by the agent that I need to submit each claim separately they will only pay out the original claim that was submitted. Worst gap cover ever! Do not sign up! More than 30 days to finalize a claim and to date still no funds received.