Waste of time

P A T H E T I C is an understatement. The only reason I'm giving ot 1 star is because I do not have an option of a 0 star.

KAELO is a sore excuse for medical insurance. I've been with them for about 3 years now and everything I need assistance from them, they let me down.

Last year I had to have and emergency cholecystectomy. First, I had to nearly die before they finally approved the procedure. R380 000 was authorized, all inclusive. Everything calculated out about R 35 000, excluding the 2 nights I spent in the hospital. But until today the service providers (Doctors) are still contacting us, demanding their money. When you call them, there's a new story everytime.

Today I had to fight to get a GP authorization, but our olicy clearly states that we have unlimited GP vists and tha we have to ask for an authorisation number after the fourth visit. And don't even get me started on the escalations department...utterly useless!

They should just close their doors.