Very disappointed and frustrated

I am absolutely appalled by the disgraceful service I’ve received from Kaelo. I had an emergency surgery on the 3rd of June—an incredibly traumatic experience—and to this day, the doctors who saved my life have not been paid. Despite Kaelo approving the claim, payment has still not been made. What kind of system approves a claim and then drags its feet for months while medical professionals are left in limbo?

I’ve been passed from department to department, corner to corner, with no resolution. I’ve emailed your complaints department, and unsurprisingly, I’ve received no response. This is not just poor service—it’s negligence. You are jeopardizing my relationship with my healthcare providers and causing me immense stress during a time when I should be recovering.

If this is not resolved immediately, I will escalate this to Centriq Insurance and the FAIS Ombud.

Fix this. Pay the doctors. Stop hiding behind bureaucracy.