Useless pathetic medical insurance

This medical scheme is really robbing customers I am struggling from August with them they have 10 people replying to one email and they understand nothing this people are not interested in resolving the customers queries they continue to rob the people how can you pay for the services and they don't want to deliver they don't want to be exposed on social media but I am going to expose them they always got issues when it comes to paying but we must suffer and pay them what disgusting attitudes they have they don't find solutions only problems they give you they are draining and affect your mental health issues they expect you to pay for everything from your own money even if you don't pathetic horrible and useless