KN
Kuhle N
1 reviews | Active since Feb 2014
23 Apr 2025, 08:10
Unpaid Claims on Kaelo (Dischem Health Insurance) and such a struggle to get help
I have a Dischem Health Insurance policy with them and I did tests at a Pathcare which appear as paid on the App yet I am getting debt collection call and email me from Pathcare about 336 I owe them. I have emailed and was advised that payment was made but Pathcare insists they were short paid and I need to know why urgently. Its not my first time fighting with Kaelo and Dischem and I have had it with them.
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
23 Apr 2025, 08:14That is quite concerning to hear and we are very sorry for the delays. Kindly note that this has been escalated to our team and they will be in touch to assist you in anyway possible.
Kaelo's reply23 Apr 2025, 08:14
Official
That is quite concerning to hear and we are very sorry for the delays. Kindly note that this has been escalated to our team and they will be in touch to assist you in anyway possible.
KN
Kuhle N's updateReviewer Update
06 May 2025, 15:41Good day,
I still do not have this resolved even after complaining on 23 April.
I still do not have this resolved even after complaining on 23 April.
KN
Kuhle N's update06 May 2025, 15:41
Reviewer Update
Good day,
I still do not have this resolved even after complaining on 23 April.
I still do not have this resolved even after complaining on 23 April.
Kaelo's replyOfficial
07 May 2025, 10:00Hello there, we are sorry for this. Our team did reach out via email requesting some documents to assist further.
Kaelo's reply07 May 2025, 10:00
Official
Hello there, we are sorry for this. Our team did reach out via email requesting some documents to assist further.