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Botshelo M

1 reviews | Active since Feb 2024

17 Nov 2020, 12:25

Unpaid claim

My membership no *** when it's time to deduct the premium they so that without fail when you claim you are been sent from pillar to post, I started this whole process on the 06/10 and it was supposed to take max 8 days so far its 40 days still no payment or at least acknowledgement of reciept and the date when my claim will be paid. Even after publishing a review , never dealt with this kind of bad client service

0
Replies (5)
Kaelo
Kaelo's reply17 Nov 2020, 12:41
Official
Good day Emily,

We are so sorry to hear about your experience.

Please note our team will be in contact with you as soon as possible.

Take care & Be safe.
BM
Botshelo M's update19 Nov 2020, 12:44
Reviewer Update
Good day since my last review there is still no feedback I m calling he company on a daily basis if it's not one problem it's the other last time the person who was handling my case was off then they didnt recieve my claim today again their system is down...I have Dr's breathing down my neck what should I do to get HELP??????
Kaelo
Kaelo's reply20 Nov 2020, 09:32
Official
Hi Emily,

Our team will make contact with you shortly, we apologise for the inconvenience caused and will immediately look into this matter.

Take care & Be safe.
BM
Botshelo M's update26 Nov 2020, 14:12
Reviewer Update
Good day
Today I recieved communication that my claim has been approved for payment

Thank you
Kaelo
Kaelo's reply26 Nov 2020, 14:14
Official
Hi Emily,

This is great news.

Thank you!

Take care & Be safe