Unhappy client

I had proceeded to my medical practionee on the 11 August 2025 due to experiencing severe chest pains, when I got to the practice. I was advised that I needed to obtain authorisation before treatment, myself and the receptionist tried more than 5 times to call the call center on *** however the wait will be more than 30 minutes on every attempt, eventually on one of the calls, I was connected to an agent who than advised that I needed to speak to a nurse, thereafter the call was disconnected, this is extremely frustrating has no person should go through this when they are sick, eventually the doctor chose to consult with me and an ECG had to be done due to the constant chest pains, until now I'm still attempting to contact the call center for an authorisation however I am still waiting more than 30 minutes on the call and unable to speak to a consultant, this is scary has you trust a service provider to be there for you when you most need them