Unacceptable customer service

I have Sanlam Gap cover and it is now 2 months that I have submitted 2 claims, firstly the email address on the claim form goes to the middle of no where only to find out when I phoned in to find out the progress of my claims that it was the wrong email address. I have now phoned every week and waiting on a team leader to call as it has been over a month now and all I get told it is with processing with no feedback, this is totally unacceptable when your message on your phones are 7 - 10 turn around time. I would like someone to give me a call.