MM
Marcelle M

1 reviews | Active since Dec 2024

10 Dec 2024, 10:31

To start writing a r...

To start writing a review about kaelo TAP THE SEND ARROW Good Day I have been struggling to finalize claims with Kaelo Gap since Aug/September GAP ***/6 and up today all the claims have not yet been sorted ... I send emails I seldom get responses and when I call I get cut off ... This has been my worse experience with any form of Medical Aid ... I sort out all the calls and medical aid queries.. my parents are pensioners ,if I spend so much time on emails calls nearly daily how do the pensioners get to sort out there claims if they don't have the technology to do so ... Up to date the hospital bills have not been sorted .. the amount of back and forth with documentation and then still nothing at the end of the day ...its pathetic.... I hope and pray that someone will come back to me in this record ...I have so much more to say but I will leave it at this point... The worse experience 😔

0
Replies (1)
Kaelo
Kaelo's reply10 Dec 2024, 11:09
Official
Hi Marcelle, 
We are so sorry to hear this. Our team has been notified of the matter and will be investigating further. Feedback will be shared once the investigation is completed.