ND
Natasha D
1 reviews | Active since Oct 2013
05 Nov 2024, 15:01
This issue remains unresolved
This issue remains unresolved. I've spoken with Kaelo, and they are still requesting an updated medical statement for the shortfall.
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
06 Nov 2024, 08:59We are sorry to hear that. Our team may require updated documents to be able to finish processing the claim as quickly as possible. We hope this is resolved soon.
Best regards,
Kaelo's reply06 Nov 2024, 08:59
Official
We are sorry to hear that. Our team may require updated documents to be able to finish processing the claim as quickly as possible. We hope this is resolved soon.
Best regards,
ND
Natasha D's updateReviewer Update
06 Nov 2024, 09:06 I would greatly appreciate it if Kaelo could let me know what is missing. Last Friday, a representative called me and confirmed that everything was in order.
"Dear Valued Policyholder
We're getting closer! Your claim documents have been checked and your claim has been moved to the next step in the claims process. Our claims specialist is working on your claim. Please allow 7-14 working days for completion. In the unlikely event that additional documentation is required we will reach out to you. "
"Dear Valued Policyholder
We're getting closer! Your claim documents have been checked and your claim has been moved to the next step in the claims process. Our claims specialist is working on your claim. Please allow 7-14 working days for completion. In the unlikely event that additional documentation is required we will reach out to you. "
ND
Natasha D's update06 Nov 2024, 09:06
Reviewer Update
I would greatly appreciate it if Kaelo could let me know what is missing. Last Friday, a representative called me and confirmed that everything was in order.
"Dear Valued Policyholder
We're getting closer! Your claim documents have been checked and your claim has been moved to the next step in the claims process. Our claims specialist is working on your claim. Please allow 7-14 working days for completion. In the unlikely event that additional documentation is required we will reach out to you. "
"Dear Valued Policyholder
We're getting closer! Your claim documents have been checked and your claim has been moved to the next step in the claims process. Our claims specialist is working on your claim. Please allow 7-14 working days for completion. In the unlikely event that additional documentation is required we will reach out to you. "
Kaelo's replyOfficial
06 Nov 2024, 10:57We are sorry to hear that. Our team may require updated documents to be able to finish processing the claim as quickly as possible. We hope this is resolved soon.
Best regards,
Kaelo's reply06 Nov 2024, 10:57
Official
We are sorry to hear that. Our team may require updated documents to be able to finish processing the claim as quickly as possible. We hope this is resolved soon.
Best regards,