The WORST service ever experienced, horrible, stay far away

I have been with Sanlam GAP Cover for 3 years now and their service is beyond, beyoooooond shocking. Every claim has been a fight, they need this document, then that document, then this which I have already sent. And everytime it's 14 business days to get a reply and I have medical service providers hounding me for payment. Even the escalations department don't respond. It's very odd, nobody there seems to know how to reply to an email. I have decided to move my GAP cover elsewhere because I literally cannot cope with their service anymore. And best believe, when I recently submitted a casualty claim, it was rejected in 2 days! Now, I have emailed multiple times to cancel my policy and they just simply don't respond. Whether I am nice, sarcastic, rude, they do not give a hoot. Next stop is a legal demand so I recommend you contact me ASAP and don't write some nonsense reply about "this is not the service we aim to provide", if this is the service you have provided since 2022!!! REPLY TO ME AND CONFIRM THE CANCELLATION OR I WILL BE VISITING YOUR OFFICES!!! *********** doesn't even begin to describe these clowns. Goedkoop is duurkoop - STAY AWAY