GG
Geralin G
1 reviews | Active since Feb 2021
01 Aug 2023, 11:23
Terrible services
Very very bad... Got injured this morning... Had a accident at home... This was at 6 40 this morning and ever since... I spoke to Mohamed..i spoke to Ruth the manager... Spoke to Angela... And now... As per Ruth I must wait for another manager to call because wants to phone the ambulance to find out something... What the hell.. Find out what... Un until now I'm still waiting for authorization... Wil never ever recommended this to anyone... Waste of ur money... Il be can celling immediately... Also gonna report this to ombudsment... Also will notify my company about this and probably get all of our staff of here... Worst worst worst worst service ever...
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Replies (8)0
Replies (8)GG
Geralin G's updateReviewer Update
01 Aug 2023, 11:23Still suffering in pain... From this morning
GG
Geralin G's update01 Aug 2023, 11:23
Reviewer Update
Still suffering in pain... From this morning
GG
Geralin G's updateReviewer Update
01 Aug 2023, 11:36Still waiting.... Yoh forgot to say about Ruth the manager... Swearing on the call... I want all the call recordings that was made to u guy's today... I'm gonna go on every social platform and inform everyone about this
GG
Geralin G's update01 Aug 2023, 11:36
Reviewer Update
Still waiting.... Yoh forgot to say about Ruth the manager... Swearing on the call... I want all the call recordings that was made to u guy's today... I'm gonna go on every social platform and inform everyone about this
Kaelo's replyOfficial
01 Aug 2023, 11:41Hi Geralin G, we sincerely apologise for the experience you have had and are very sorry to hear that this is the type of treatment you received.
Please note that our team has been informed and will contact you as soon as possible to assist. Again, we apologise, and will best resolve the matter with urgency.
The Kaelo Team
Please note that our team has been informed and will contact you as soon as possible to assist. Again, we apologise, and will best resolve the matter with urgency.
The Kaelo Team
Kaelo's reply01 Aug 2023, 11:41
Official
Hi Geralin G, we sincerely apologise for the experience you have had and are very sorry to hear that this is the type of treatment you received.
Please note that our team has been informed and will contact you as soon as possible to assist. Again, we apologise, and will best resolve the matter with urgency.
The Kaelo Team
Please note that our team has been informed and will contact you as soon as possible to assist. Again, we apologise, and will best resolve the matter with urgency.
The Kaelo Team
GG
Geralin G's updateReviewer Update
02 Aug 2023, 10:33I am still waiting since yesterday!!!!! Suffering with the pain.... No callback as yet???????? I called again this morning and now ur agent Sanele and he says my funds have run out..... How can my funds run out if I didn't use any hospital care benefits... I need a call now from ul to sort this out... I can't suffer anymore...
GG
Geralin G's update02 Aug 2023, 10:33
Reviewer Update
I am still waiting since yesterday!!!!! Suffering with the pain.... No callback as yet???????? I called again this morning and now ur agent Sanele and he says my funds have run out..... How can my funds run out if I didn't use any hospital care benefits... I need a call now from ul to sort this out... I can't suffer anymore...
GG
Geralin G's updateReviewer Update
02 Aug 2023, 10:34It's been 24hours now since u said someone will contact me but ntn..
GG
Geralin G's update02 Aug 2023, 10:34
Reviewer Update
It's been 24hours now since u said someone will contact me but ntn..
Kaelo's replyOfficial
02 Aug 2023, 11:36Hi Geralin Govender, we sincerely apologise for the delay in communication, please note that the matter has been escalated and our team will assist as soon as they can.
The Kaelo Team
The Kaelo Team
Kaelo's reply02 Aug 2023, 11:36
Official
Hi Geralin Govender, we sincerely apologise for the delay in communication, please note that the matter has been escalated and our team will assist as soon as they can.
The Kaelo Team
The Kaelo Team
GG
Geralin G's updateReviewer Update
02 Aug 2023, 15:16What's going on... I'm sitting here in pain at the hospital.. Waiting for authorization... What's going on??????????.?????it's been hours
GG
Geralin G's update02 Aug 2023, 15:16
Reviewer Update
What's going on... I'm sitting here in pain at the hospital.. Waiting for authorization... What's going on??????????.?????it's been hours
Kaelo's replyOfficial
03 Aug 2023, 09:32Good day Geralin, we have been informed that a consultant has assisted you and we hope to have best resolved the matter.
Please do not hesitate to contact us for future queries at ***.
The Kaelo Team
Please do not hesitate to contact us for future queries at ***.
The Kaelo Team
Kaelo's reply03 Aug 2023, 09:32
Official
Good day Geralin, we have been informed that a consultant has assisted you and we hope to have best resolved the matter.
Please do not hesitate to contact us for future queries at ***.
The Kaelo Team
Please do not hesitate to contact us for future queries at ***.
The Kaelo Team