Terrible service

Put in a claim 2 weeks ago and then was sent a message after 2 weeks that I filled in the wrong form filled in the form and it’s now gone to the next phase , the progress of these claims are ridiculous, the add pressure of having people consently phone you and send messages for outstanding bills and to still deal with Kaleo is so frustrating, hello Peter seems the only way you get progress the call center just tells you to wait no feedback what’s so ever !