CS
Claudette S
1 reviews | Active since Feb 2023
08 Oct 2024, 10:13
Terrible Billing Service
The debit order was deducted on 4 September 2024. The money is deducted from my bank account. I phoned yesterday, and the person said the policy will be active again TODAY. This morning I received an e-mail saying the debit order did not go through and my policy remains suspended.
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Kaelo's replyOfficial
08 Oct 2024, 10:51We are so sorry to hear this. Our team has been notified and will ensure the matter is resolved. We will provide feedback once the investigation has been completed.
Kaelo's reply08 Oct 2024, 10:51
Official
We are so sorry to hear this. Our team has been notified and will ensure the matter is resolved. We will provide feedback once the investigation has been completed.