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WN
Wilna N

1 reviews | Active since Nov 2022

14 Nov 2022, 11:57

Stay far away from Kaelo/Western Gap Cover

The worst ever!!! I've paid a claim for my birth in July 2022 and tried to claim the payment back from my Gap Cover. They refused to pay it as I was not hospitalised yet (baby due September so obviously I have not hospitalised yet, but the payment to the doctor was due already).

After the birth I again tried to claim the money back from Kaelo. Received an email acknowledging the receipt of my claim and that the payment will be made within 7-14 working days.

Tried to follow up with Kaelo and they keep on having excuses for why the claim is not yet paid back to me within the promised period. Today was that they are negotiating a discount. What discount?!?! I paid the money out of my pocket and thus they should pay me back that exact amount.

They are full of excuses when it comes to paying out claims!

0
Replies (3)
Kaelo
Kaelo's reply14 Nov 2022, 12:06
Official
Hi Wilna,  Thank you for getting in touch with us. We sincerely apologise that you have had a bad experience with one of our products recently.  At the core of our business, we value our people and put our people first, and you are important to us, therefore, would like to assist you as best as we can.  We will ensure our team of Experienced Specialists safely respond to your complaint and will contact you as soon as possible. The Kaelo Team
WN
Wilna N's update14 Nov 2022, 12:23
Reviewer Update
I don't want any of your so-called specialists to respond to my complaint. I want my money and I want to today! Ensure that I get it for both claims that I submitted, because for my second claim I was told it won't be processed because of it has the same incident date as the first claim. OBVIOUSLY it will have the same date. I gave birth on one day not two separate dates! And OBVIOUSLY there was more than one doctor involved that I had to pay for!!!
Kaelo
Kaelo's reply14 Nov 2022, 12:35
Official
We do once again apologise for the inconvenience caused and understand the frustration.

The matter has been escalated to our team to assist  with resolving the issue as soon as possible. 

The Kaelo Team