MN
Marike N
1 reviews | Active since Nov 2018
22 Jul 2025, 10:14
Stay away from Kaelo cap cover
This is my 2nd claim that they make it impossible to claim sending the form they request and then just send a email after 2 days requesting for the exact forms I have send this is shocking you should be ashamed taking people's money but make it impossible to claim
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Replies (7)0
Replies (7)
Kaelo's replyOfficial
22 Jul 2025, 10:24Our sincere apologies for that. Please note that the team has been alerted and will be in contact with you to resolve this matter as soon as possible.
Kaelo's reply22 Jul 2025, 10:24
Official
Our sincere apologies for that. Please note that the team has been alerted and will be in contact with you to resolve this matter as soon as possible.
Kaelo's replyOfficial
22 Jul 2025, 15:02Hello Marike, we hope our team was able to assist you with your complaint.
Kaelo's reply22 Jul 2025, 15:02
Official
Hello Marike, we hope our team was able to assist you with your complaint.
MN
Marike N's updateReviewer Update
22 Jul 2025, 15:06Yes they did but why does it take a hello Peter complaint to get the correct info? When I submitted the claim I did state it's for a co payment the list of statements I had to submit was ridiculous, after you consultant phoned me now it's only 2 form I need to submit.
MN
Marike N's update22 Jul 2025, 15:06
Reviewer Update
Yes they did but why does it take a hello Peter complaint to get the correct info? When I submitted the claim I did state it's for a co payment the list of statements I had to submit was ridiculous, after you consultant phoned me now it's only 2 form I need to submit.
MN
Marike N's updateReviewer Update
22 Jul 2025, 15:08Yes they did but why does it take a hello Peter complaint to get the correct info? When I submitted the claim I did state it's for a co payment the list of statements I had to submit was ridiculous, after you consultant phoned me now it's only 2 form I need to submit.
MN
Marike N's update22 Jul 2025, 15:08
Reviewer Update
Yes they did but why does it take a hello Peter complaint to get the correct info? When I submitted the claim I did state it's for a co payment the list of statements I had to submit was ridiculous, after you consultant phoned me now it's only 2 form I need to submit.
Kaelo's replyOfficial
22 Jul 2025, 15:31Our apologies for that. We hope all is cleared up now.
Kaelo's reply22 Jul 2025, 15:31
Official
Our apologies for that. We hope all is cleared up now.
MN
Marike N's updateReviewer Update
24 Jul 2025, 10:00And 2 days later after sending how many documents again still they finding a reason not to process my claim after stating is a co payment to the hospital now they need a reason for rejection from the hospital nothing was rejected it's a co payment who is running this circus???
MN
Marike N's update24 Jul 2025, 10:00
Reviewer Update
And 2 days later after sending how many documents again still they finding a reason not to process my claim after stating is a co payment to the hospital now they need a reason for rejection from the hospital nothing was rejected it's a co payment who is running this circus???
Kaelo's replyOfficial
29 Jul 2025, 14:06Hello Marike, we hope our team was able to resolve your complaint.
Kaelo's reply29 Jul 2025, 14:06
Official
Hello Marike, we hope our team was able to resolve your complaint.