STAY AWAY!! Bunch of ****s who will ***** your money!

If I could give them NO stars I would! Absolutely shocking service. My mother has been a member for about 10 years. She is paying over R700 a month for this GAP cover and has hardly claimed from her policy. Now that she is needing to claim they are messing her around - they keep asking for documentation that has been submitted. I have called a number of times now and spoken with different people. My mother is unable to call as she is too frail to do it herself as she gets confused by what the person on the other end of the phone is telling her. It is costing ME now as I need to keep calling them and get put on hold until someone decides to answer and then I get put on hold AGAIN while the person tries to figure out what is going on. My mother has paid out over R30 000 in medical bills for her hospital visit as the doctors keep calling her about payment - she cannot afford this and it is causing her unnecessary stress! On 21 January 2025 I spoke with Zolani. He said that the PDF claim form we submitted is no longer a valid form so they won’t accept it – please then explain why the PDF claim form is available for download on their own website?!?! We didn’t create the form ourselves!! I did actually resubmit the claim via the online form as they sent my mother an email requesting this, after we had submitted the original PDF claim. Funny thing is, when you submit the form online you don’t receive any confirmation of your submission or a copy of what you submitted so you have no proof of any kind. On 21 January I was told by Zolani that an Assessor would be contacting me that same day – needless to say neither my mother nor myself have received a call. Makes me sick when I see how the elderly are taken advantage of. People take out Gap cover because they can’t afford big medical bills!!! I’m done wasting my time with this company and will be seeking advice on this matter. Please do yourself a favour and stay away from them!