Slow and they conveniently lose claims and authorisation

1 and a half months of struggling with claims, first they lost the authorisation they gave for my ER visit, then they found it a month later and lost 1 of the 3 claims which Thabiso Telephonically confirmed he had, but it appears he failed to load it, its more painful dealing with Kaelo then it is worth the money you save on not having a medical aid instead.