SHOCKING SERVICE, NO RECOURSE

Absolutely shocking service!!! Think twice before you consider signing up with them for GAP Cover. This is a Sanlam product, managed by Kaelo Risk (Pty) Ltd. I submitted my claim on 19 May 2021 and to date I have not had any payment, despite countless telephone calls to enquire and follow up. Staff repeatedly make empty promises, do not call back when they explicitly promise to do so. I have tried reaching the manager in charge of GAP Cover claims - Katlego - on so many occasions. Katlego is NEVER available, either in a meeting or on a call. I have requested an email address for Katlego, only to be told by the consultant that they are not allowed to give Katlego's email address???!!! What type of institution makes their supervisory staff unavailable and unreachable for clients?? I lodged a complaint on their website only to receive an email response requesting my claim form WHICH AT THAT POINT WAS ALREADY SUBMITTED TWICE!!! I rep**** to say that the claim form has been submitted and my communication was yet again simply ignored. What is the use of having a complaints channel if the complaint is not resolved?? I called again on Monday, 6 September, spoke to a gentleman by the name of Enrico, who advised that the system shows that payment has been made to me but it is now four days later and STILL NO PAYMENT!!! To say I am frustrated is an understatement. This is the poorest service I have received from a Sanlam-related product. I was extremely pro-Sanlam, being an ex-employee, but sadly Kaelo does not wave the flag the way they should.