JW
Josh W
1 reviews | Active since Apr 2021
21 Aug 2023, 08:57
Shocking non-existent service
Absolutely shocking service. I've been waiting for almost a month now for you to pay a claim for an emergency visit. I've sent multiple emails with no response. What is the point in having medical insurance if you do not pay out? Don't waste your time with any of their policies. If this is not paid up by the end of this week I will be cancelling all my policies with you.
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
21 Aug 2023, 10:16Good day Josh W,
We are very sorry to hear about your experience. Please be informed that our team has been alerted and they will assist as soon as possible.
The Kaelo Team
We are very sorry to hear about your experience. Please be informed that our team has been alerted and they will assist as soon as possible.
The Kaelo Team
Kaelo's reply21 Aug 2023, 10:16
Official
Good day Josh W,
We are very sorry to hear about your experience. Please be informed that our team has been alerted and they will assist as soon as possible.
The Kaelo Team
We are very sorry to hear about your experience. Please be informed that our team has been alerted and they will assist as soon as possible.
The Kaelo Team
JW
Josh W's updateReviewer Update
21 Aug 2023, 13:49You contacted me during my working hours when I cannot talk over the phone. You advised that I just have to wait for the relevant department to respond to my email, however, it's already been close to a month with no response. I have sent you numerous emails with the claim attached, please respond to them and pay for the claim (the hospital is going to keep adding interest to the amount so long as it is not paid, which you will be liable for). Otherwise, you can contact me telephonically after my working hours.
JW
Josh W's update21 Aug 2023, 13:49
Reviewer Update
You contacted me during my working hours when I cannot talk over the phone. You advised that I just have to wait for the relevant department to respond to my email, however, it's already been close to a month with no response. I have sent you numerous emails with the claim attached, please respond to them and pay for the claim (the hospital is going to keep adding interest to the amount so long as it is not paid, which you will be liable for). Otherwise, you can contact me telephonically after my working hours.
Kaelo's replyOfficial
23 Aug 2023, 15:57Hi Josh, we sincerely apologise for the experience you have had with us.
Our team has alerted us that feedback will be provided once the matter has been resolved. Please let us know once you receive communication.
Our team has alerted us that feedback will be provided once the matter has been resolved. Please let us know once you receive communication.
The Kaelo Team
Kaelo's reply23 Aug 2023, 15:57
Official
Hi Josh, we sincerely apologise for the experience you have had with us.
Our team has alerted us that feedback will be provided once the matter has been resolved. Please let us know once you receive communication.
Our team has alerted us that feedback will be provided once the matter has been resolved. Please let us know once you receive communication.
The Kaelo Team