Shocking Aftersales Service
Dischem Gap cover (Kaelo) you guys have lots of work to do with your after-sales service. You were great when you wanted to convert the sale then I needed to move my start date because I needed to give 1 calendar month's notice with my current gap cover. I sent the request mid-month and by the 25th the change was still not done - after numerous follow-ups. The premium was debited from my bank account in the end. I am still waiting for feedback on the complaint I sent in.
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Replies (3)
Kaelo's replyOfficial
28 Jul 2023, 10:08Good day Nicolene S, we sincerely apologise for the experience you have had with us and completely understand your frustration.
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Kaelo's reply28 Jul 2023, 10:08
Official
Good day Nicolene S, we sincerely apologise for the experience you have had with us and completely understand your frustration.
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
Please note that we have sent your complaint and details through to our team so that they can get in touch with you as soon as possible.
The Kaelo Team
's updateReviewer Update
27 Sept 2023, 08:49After I was told my query was resolved my account was double debited last night. How are you guys not getting this right? I will be cancelling my membership you are causing me too much admin and time is money.
's update27 Sept 2023, 08:49
Reviewer Update
After I was told my query was resolved my account was double debited last night. How are you guys not getting this right? I will be cancelling my membership you are causing me too much admin and time is money.
Kaelo's replyOfficial
29 Sept 2023, 08:54Dear Nicolene,
We are so sorry to hear about your experience, our team will reach out to you asap.
Kind Regards,
We are so sorry to hear about your experience, our team will reach out to you asap.
Kind Regards,
Kaelo's reply29 Sept 2023, 08:54
Official
Dear Nicolene,
We are so sorry to hear about your experience, our team will reach out to you asap.
Kind Regards,
We are so sorry to hear about your experience, our team will reach out to you asap.
Kind Regards,