SHAME ON YOU KAELO

After writing a review on Kaelo back in October 2019, there was no immediate response from them. Two months later there was a response in which the (unknown) person responding told that he/she would get a member of the Exec team team '..to contact you to investigate the issue urgently'. The sense of urgency was such that no follow up was made until after I posted a comment on 18 June 2020. the end result of this so-called response is now silence. I was informed that my cover had been cancelled, which I know because I cancelled. The question of five years unauthorised debits has been completely ignored! I'm lodging a complaint with the Obudsman to see if that will have the desired response. Judging by the number of complaints on this forum, i just hope I get some assistance before Kaelo run our of money. If they have to pay back all the dissatisfied customers for money, plus the compounded interest, which I'll be expecting, there'll be nothing left for me. I'm astounded that the FSB hasn't cancelled their licence and that they continue to flout regulations, take no norice of Treating Customers Fairly and actually stay in business. SHAME ON YOU KAELO!