SANLAM GAP COVER

I submitted a claim under my policy number on 02.12.2020. with ref ***9. I contacted the call center on 3 occasions and was promised that my claim will be escalated as its more than 10 working days. I have not received a call or an email with feedback. This is terrible customer service and am very disappointed at the competence of the satff. My premiums are collected on time but when its time to claim then its a mission.

Please assist?