1 reviews | Active since Apr 2021
REPORTING TO INSURANCE OMBUDSMAN - THINK VERY CAREFULLY BEFORE TAKING UP THIS COMPANIES SERVICES!!!
Shockingly bad service - delays in getting policy documents - approval then gets declined because I was admitted on the 3rd to emergency ward, but the approval was only processed on the 4th. Medic Clinic tried to contact Kaelo, the line no one answers during emergency and the sms system does not work. Reviewing the complaints here and there is serious concern - I am left with no other option than referring them to the relative ombudsman. All my telephone calls I recorded, and this is not going to go well for Kaelo. Also part of the approval licence cover, someone is required to be available and contactable who is the authorised representative for the insurance underwriting - I asked numerous times and was told the person is not available!!!!
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Team contacts you as soon as possible.
Yours sincerely, Kaelo
We apologise for the poor experience you have had with us and fully understand the frustration.
At the core of our business, we value our people and put people first and you are important to us, therefore, we would like to assist you the best way we can.
We will ensure our Exec Team contacts you as soon as possible.
Yours sincerely, Kaelo