Refuse to reimburse on overcharged premiums

Don't use Kaelo medical gap cover! They are a ******* service provider! I received a mail stating that my premiums were supposed to have been reduced in January by almost 40%. I recieved this mail in August and the agent simply tells me they're not sure why I got the mail late and I will be reimbursed the money. Its now 3 months later and they're still charging me the wrong rates and are not refunding the overcharges. Everytime I call the call centre I get told to send emails and fill out more and more forms. This provider is plain ***! I am canceling first thing Monday morning. Please don't bother with these bunch of ******.