MN
Melanie N
1 reviews | Active since Mar 2022
16 Mar 2022, 08:45
Refunds not received
Refunds promised on 16 March 2021 and none received and this is outstanding from 17/02/2022, This is extremely poor and the after services is atrocious.
Helpful (0)
Replies (5)0
Replies (5)
Kaelo's replyOfficial
16 Mar 2022, 09:31Good morning,
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
Kaelo's reply16 Mar 2022, 09:31
Official
Good morning,
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
We are so sorry to hear about your most recent experience, our team will be in contact with you shortly.
The Kaelo Team
Kaelo's replyOfficial
16 Mar 2022, 10:08Good morning,
Our team confirmed contact has been made regarding the status of the refund.
The funds were successfully released and should reflect within 24-48 hours according to bank clearance rules.
We sincerely apologise for any inconvenience caused.
The Kaelo Team
Our team confirmed contact has been made regarding the status of the refund.
The funds were successfully released and should reflect within 24-48 hours according to bank clearance rules.
We sincerely apologise for any inconvenience caused.
The Kaelo Team
Kaelo's reply16 Mar 2022, 10:08
Official
Good morning,
Our team confirmed contact has been made regarding the status of the refund.
The funds were successfully released and should reflect within 24-48 hours according to bank clearance rules.
We sincerely apologise for any inconvenience caused.
The Kaelo Team
Our team confirmed contact has been made regarding the status of the refund.
The funds were successfully released and should reflect within 24-48 hours according to bank clearance rules.
We sincerely apologise for any inconvenience caused.
The Kaelo Team
MN
Melanie N's updateReviewer Update
16 Mar 2022, 10:58Good Day, this is ludicrous, I got a call fromThembi to advised she will call back after 12 noon today to see if the refunds reflect! who did you advise that it takes 24 to 48 hours and why is this teh case? After *****ling my money i need to give you money time!!!!!!!!!!!!!!!!!!!
MN
Melanie N's update16 Mar 2022, 10:58
Reviewer Update
Good Day, this is ludicrous, I got a call fromThembi to advised she will call back after 12 noon today to see if the refunds reflect! who did you advise that it takes 24 to 48 hours and why is this teh case? After *****ling my money i need to give you money time!!!!!!!!!!!!!!!!!!!
Kaelo's replyOfficial
16 Mar 2022, 11:56Dear Melanie,
We understand your frustration and we are so sorry for the inconvenience caused.
Bank clearance rules apply to all payments made. The general experience is, when making a payment from a bank account which is different to yours, the payment will take 24 – 48 hours to clear. The payment was made today 16/03/2022. In order to protect your personal information, we will email you a copy of the proof of payment.
The Kaelo Team
We understand your frustration and we are so sorry for the inconvenience caused.
Bank clearance rules apply to all payments made. The general experience is, when making a payment from a bank account which is different to yours, the payment will take 24 – 48 hours to clear. The payment was made today 16/03/2022. In order to protect your personal information, we will email you a copy of the proof of payment.
The Kaelo Team
Kaelo's reply16 Mar 2022, 11:56
Official
Dear Melanie,
We understand your frustration and we are so sorry for the inconvenience caused.
Bank clearance rules apply to all payments made. The general experience is, when making a payment from a bank account which is different to yours, the payment will take 24 – 48 hours to clear. The payment was made today 16/03/2022. In order to protect your personal information, we will email you a copy of the proof of payment.
The Kaelo Team
We understand your frustration and we are so sorry for the inconvenience caused.
Bank clearance rules apply to all payments made. The general experience is, when making a payment from a bank account which is different to yours, the payment will take 24 – 48 hours to clear. The payment was made today 16/03/2022. In order to protect your personal information, we will email you a copy of the proof of payment.
The Kaelo Team
MN
Melanie N's updateReviewer Update
16 Mar 2022, 12:14Poor and lack of communication is top class. Well done!!!!!!!!!!!!!!!!
I will wait for the call from Thembi which probably will not be done and wait to 2 proof of payments, 1 for Absa and 1 for standard bank!!!!!!!!!!!!!!!!!!!
I will wait for the call from Thembi which probably will not be done and wait to 2 proof of payments, 1 for Absa and 1 for standard bank!!!!!!!!!!!!!!!!!!!
MN
Melanie N's update16 Mar 2022, 12:14
Reviewer Update
Poor and lack of communication is top class. Well done!!!!!!!!!!!!!!!!
I will wait for the call from Thembi which probably will not be done and wait to 2 proof of payments, 1 for Absa and 1 for standard bank!!!!!!!!!!!!!!!!!!!
I will wait for the call from Thembi which probably will not be done and wait to 2 proof of payments, 1 for Absa and 1 for standard bank!!!!!!!!!!!!!!!!!!!