Refund and cancelation

Good afternoon, I requested a refund on my policy in written form via email in the 3rd of January. The response was a call a few days later from Patricia Panther offering a refund, for canceling so early. I accepted it and was told it will be canceled along with a refund.

On the 20th of Jan I received an email under a different policy number saying I can't cancel it because it relates to a different number. I then asked to have whatever this is to be rectified and that call was recorded. A few days later I received an sms saying its been resolved and I can now add another member? That's not what I had asked for. Ive requested a refund, as well as a recording of all my calls made from Dischem health AND Kaelo as in the calls we will confirm the option of a refund. Still waiting a reply Very unhappy with service