AC
Aeesha C
1 reviews | Active since Sept 2023
10 Dec 2024, 08:52
Refund
Still awaiting a refund after everything was processed I was advised 14 working days , it’s been more than a month!
Helpful (0)
Replies (4)0
Replies (4)
Kaelo's replyOfficial
10 Dec 2024, 11:38Hi Aeesha, apologies for the delay. We have notified our team and you should be assisted as soon as possible.
Kaelo's reply10 Dec 2024, 11:38
Official
Hi Aeesha, apologies for the delay. We have notified our team and you should be assisted as soon as possible.
AC
Aeesha C's updateReviewer Update
10 Dec 2024, 12:06This is really unacceptable honestly it’s not like it’s a R100 refund it’s over R1500 and I can’t believe the team is nonchalant when I phone in it’s like they don’t care they give me false information and incorrect Time frames , utterly pathetic
AC
Aeesha C's update10 Dec 2024, 12:06
Reviewer Update
This is really unacceptable honestly it’s not like it’s a R100 refund it’s over R1500 and I can’t believe the team is nonchalant when I phone in it’s like they don’t care they give me false information and incorrect Time frames , utterly pathetic
Kaelo's replyOfficial
10 Dec 2024, 12:44We completely understand your frustration and this should be resolved asap, we have informed our team to look into the matter with great urgency.
Kaelo's reply10 Dec 2024, 12:44
Official
We completely understand your frustration and this should be resolved asap, we have informed our team to look into the matter with great urgency.
AC
Aeesha C's updateReviewer Update
10 Dec 2024, 13:29I think I’m gona just let you know also that one of your advisors are truly not competent. I spoke to a male he said he don’t know what’s happening and that I should call back the next day , I said I don’t have airtime how can I call back I’m calling now for feedback is there any other way his like I don’t know you must just call back tomorrow and why should I be calling back in the first place ? Why could he not assist me on the phone - you can look into the details on my account and see who I spoke to probably the second last person before the one who assisted me. I don’t know his name. But I can still hear the laziness and unwillingness to help in his voice.
AC
Aeesha C's update10 Dec 2024, 13:29
Reviewer Update
I think I’m gona just let you know also that one of your advisors are truly not competent. I spoke to a male he said he don’t know what’s happening and that I should call back the next day , I said I don’t have airtime how can I call back I’m calling now for feedback is there any other way his like I don’t know you must just call back tomorrow and why should I be calling back in the first place ? Why could he not assist me on the phone - you can look into the details on my account and see who I spoke to probably the second last person before the one who assisted me. I don’t know his name. But I can still hear the laziness and unwillingness to help in his voice.