GS
Gavin S
1 reviews | Active since Mar 2015
20 Mar 2025, 14:56
Reference number is ***0
Sanlam Gap Cover CONTRACT NUMBER: SAN***
We have a Sanlam Gap cover (my wife is the contract holder, and I am premium) payer.
On the 10th of March, we submitted a claim to Kaelo and Sanlam, and well, it is 10 days later, and so far, we are still waiting to be informed what is happening.
We keep being told to send our claim to this email: ***, which we did and got this reference number ***0. We keep being told documents are outstanding but no one has rep**** to our emails, and the number provided does not exist: *** The service by Kaelo, Sanlam and Centriq has been utterly horrible.
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Replies (3)
Kaelo's replyOfficial
20 Mar 2025, 15:05That is quite concerning to hear and we are very sorry. Kindly note that this has been escalated to our team and they will be in touch to assist you in anyway possible.
Best regards,
Kaelo's reply20 Mar 2025, 15:05
Official
That is quite concerning to hear and we are very sorry. Kindly note that this has been escalated to our team and they will be in touch to assist you in anyway possible.
Best regards,
GS
Gavin S's updateReviewer Update
23 Mar 2025, 21:12 Hi
I never got any calls from you. I did get an email from *** . I rep**** by emailing them the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
And it has been three weeks, and I am still not even sure what your contact information is. This is a really bad service.
I never got any calls from you. I did get an email from *** . I rep**** by emailing them the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
- Customers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.
And it has been three weeks, and I am still not even sure what your contact information is. This is a really bad service.
GS
Gavin S's update23 Mar 2025, 21:12
Reviewer Update
Hi
I never got any calls from you. I did get an email from *** . I rep**** by emailing them the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
And it has been three weeks, and I am still not even sure what your contact information is. This is a really bad service.
I never got any calls from you. I did get an email from *** . I rep**** by emailing them the relevant documents, only to get an email back from *** saying the documents I sent are still outstanding and I must email them to ***. This is confusing and, again, unprofessional; you are giving clients the roundabout. One of the principles of TFC is that:
- Customers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.
And it has been three weeks, and I am still not even sure what your contact information is. This is a really bad service.
Kaelo's replyOfficial
24 Mar 2025, 07:36Hello there, again we apologize for the service. Our team is on it, please do email those outstanding documents to the provided email address for quick resolve.
Best regards,
Kaelo's reply24 Mar 2025, 07:36
Official
Hello there, again we apologize for the service. Our team is on it, please do email those outstanding documents to the provided email address for quick resolve.
Best regards,