****py medical insurance

I am not only dissapointed by this medical insurance but angered by the way they do business.a month ago I went to the doctor and paid cash,I was yold by them that they will refund me.I 1st requested the refund via the dischem app which is available to do so,however they told me after a week when I was checking how far was my refund that I need to fill a form from a website,and I asked them why was it on the app if it not to be used?!!! I then filled in the form sent all the necessary documents and they still wouldn't pay me back my refund saying my documents don't have an enforce attached.I spoke to Herman(dischem agent) that the doctors admin verbalized that they do not supply invoices but receipts which I reported to the m and resent my claim.Now all was almost done until today when I spoke to thekgatso who directly told me they will be no refund until I get that invoice. So where am I suppose to get the invoice if the doctor dsnt supply 1,this same Dr is ur network doctor!! How is it my responsibility to get something that is not supp****,How?!!!!!!I so dissapointed at the fact that everyyime I call no 1 knows absolutely this,meaning there's no track record to make sure the next person is up to date on follow ups.I will ensure this reported and I DO NOT RECOMMEND IT TO ANYONE