Poor service

I cancelled my gap cover on 13 May 2025 and received a letter that the policy has been cancelled with effect from 31/05/2025.

From 16 May 2025 I started getting emails that their is a person with the same policy number on their records and needed a ID number that I did send to them.

According to them I'm working at CHEP SOUTH AFRICA (PTY) LTD. I don't know the place and never worked for them. I'm paying my own medical aid and gap cover that's going of by debit order monthly.

They keep on sending emails now and I start thinking it is a **** or they are busy with *****. I refuse to send my ID again as they acknowledge receipt thereof.

How can a policy be cancelled and 3 days later all of a sudden 3 days later there's a person with the same policy number.

I will never recommend Kaelo gap cover to any one. This is the poorest service I ever experienced.