DD
Danielle D
1 reviews | Active since Jun 2025
09 Oct 2025, 07:28
Poor Service
Writing this review is not nice at all but Kaelo Health aka Dischem has such poor service when it comes to refunds. I submitted my claim on the 25th of August, there was delays as they couldnt apparently load my banking details for a month…. When i phoned last week i was told everything is sorted & they will make payment on tuesday. Later that day i received an email confirming my details are loaded etc, its now Thursday 9 Oct, still no damn refund. I received an email yesterday saying payment was made on the 2nd of Oct. Nothing has come through, this is such poor service, imagine having to fight for your own money.
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Replies (3)
Kaelo's replyOfficial
09 Oct 2025, 09:34That doesn't sound right. We are sincerely sorry and thank you for bringing this to our attention. Our team has been alerted and will be in touch.
Kaelo's reply09 Oct 2025, 09:34
Official
That doesn't sound right. We are sincerely sorry and thank you for bringing this to our attention. Our team has been alerted and will be in touch.
DD
Danielle D's updateReviewer Update
09 Oct 2025, 10:12Good morning Kaelo team.
I took legal action with regards to this as it seems i have gotten no where, i called this morning to let them know & the lady said the payment was made on the 2nd of October (which i find strange because last week i was told payments are only made on Tuesdays) I asked the lady for POP she said i will have to escalate it to get the POP, she said it takes 7-14 working days to reflect which i understand but now i have to wait longerrrr in order to get my money which i dont find nice since i have been battling.,
I have let the legal team know that they said payment has been made but sure they will handle it further on my behalf
I took legal action with regards to this as it seems i have gotten no where, i called this morning to let them know & the lady said the payment was made on the 2nd of October (which i find strange because last week i was told payments are only made on Tuesdays) I asked the lady for POP she said i will have to escalate it to get the POP, she said it takes 7-14 working days to reflect which i understand but now i have to wait longerrrr in order to get my money which i dont find nice since i have been battling.,
I have let the legal team know that they said payment has been made but sure they will handle it further on my behalf
DD
Danielle D's update09 Oct 2025, 10:12
Reviewer Update
Good morning Kaelo team.
I took legal action with regards to this as it seems i have gotten no where, i called this morning to let them know & the lady said the payment was made on the 2nd of October (which i find strange because last week i was told payments are only made on Tuesdays) I asked the lady for POP she said i will have to escalate it to get the POP, she said it takes 7-14 working days to reflect which i understand but now i have to wait longerrrr in order to get my money which i dont find nice since i have been battling.,
I have let the legal team know that they said payment has been made but sure they will handle it further on my behalf
I took legal action with regards to this as it seems i have gotten no where, i called this morning to let them know & the lady said the payment was made on the 2nd of October (which i find strange because last week i was told payments are only made on Tuesdays) I asked the lady for POP she said i will have to escalate it to get the POP, she said it takes 7-14 working days to reflect which i understand but now i have to wait longerrrr in order to get my money which i dont find nice since i have been battling.,
I have let the legal team know that they said payment has been made but sure they will handle it further on my behalf
Kaelo's replyOfficial
09 Oct 2025, 10:17We understand the frustration this has caused. Our team will also be in touch to assist you.
Kaelo's reply09 Oct 2025, 10:17
Official
We understand the frustration this has caused. Our team will also be in touch to assist you.