LC
Louwrens C
1 reviews | Active since Feb 2019
30 Oct 2019, 15:18
Poor service
I don't have any experience with other gap cover providers, however, I really cannot even imagine how there could possibly be one with worse service.
Struggled for almost a year to sort out my registration for an online profile before I just gave up and moved on.
They have now been "processing" my claim for more than 3 months with nothing but the odd email to say that they are still busy with it. According to their own communications, this should take 7-10 days.
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Replies (3)0
Replies (3)
Kaelo's replyOfficial
05 Dec 2019, 17:53 Hi Louwrens. I apologise for your experience which I can imagine is very frustrating. I will get our Exec team to contact you so that we can assist in getting a resolution for your complaint.
Kaelo's reply05 Dec 2019, 17:53
Official
Hi Louwrens. I apologise for your experience which I can imagine is very frustrating. I will get our Exec team to contact you so that we can assist in getting a resolution for your complaint.
LC
Louwrens C's updateReviewer Update
26 Feb 2020, 09:14It has been as nearly 3 month since Kaelo's reply, still no one from Kaelo has contacted me and the problem is still not resolved.
LC
Louwrens C's update26 Feb 2020, 09:14
Reviewer Update
It has been as nearly 3 month since Kaelo's reply, still no one from Kaelo has contacted me and the problem is still not resolved.
Kaelo's replyOfficial
26 Feb 2020, 09:17HI Louwrens - I will have the team phone you in the next hour - I'm so sorry for the experience you're having.
Kaelo's reply26 Feb 2020, 09:17
Official
HI Louwrens - I will have the team phone you in the next hour - I'm so sorry for the experience you're having.