JK
Joseph K
1 reviews | Active since Aug 2021
17 Jan 2025, 17:17
poor service
I have made a claim and i have been sent back and forth between KAELO and FEDHEALTH. i had made a co-payment and my claim is for this co- payment. it has been a struggle. i will be asked to send a certain document to be told is not the right now. every time a consultant will come with a new story.
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Kaelo's replyOfficial
20 Jan 2025, 08:31Good day Joseph, we are very sorry to hear this and want to ensure this is resolved as soon as possible. The matter has been escalated and you should be contacted soon.
Kaelo's reply20 Jan 2025, 08:31
Official
Good day Joseph, we are very sorry to hear this and want to ensure this is resolved as soon as possible. The matter has been escalated and you should be contacted soon.