POOR GAPCOVER KAELO XELUS

I have received unacceptable service from the gap cover. Tried phoning and no consultants available to speak to and was holding on for over half an hour. Ticket number is ********** for policy ********** see below email of confirmation. I need feedback asap else will lodge a complaint on hellopeter.com and Sanlam.

My claim has been submitted on 10 April 2019 and have had no feedback what so ever. I was thinking that this is a good product and a SANLAM product but clearly mislead.