Poor Customer Service

This is the Third time I have submitted a claim and thought it may have improved with the online claim submission. The previous 2 claims were a nightmare and drove me mad trying to get answers.

So far nothing has changed, submitted claim 3 weeks ago and as yet have only received 1 email with a summary of the claim, nothing else as yet.

I have sent mails to customer care and escalations and have also received no feedback.

Things aren't looking good as there is no direct person to speak to and mails to the central mailbox seem to be ignored.

Based on previous experience and this one so far I would definitely not recommend this company.